Returns & Exchanges
At Kela Hair Jewellery, we want you to love your hair charms and accessories; however, if you are not completely satisfied, we offer returns on unworn items in their original packaging within 30 days of delivery.
Check Eligibility
Ensure your hair jewellery is in its original condition, unworn, and still within the protective luxury packaging to qualify for a refund.
Initiate a Request
Contact our customer support team with your order number and reason for return to receive a Return Authorization and the correct shipping address.
Pack and Ship
Securely package your items to prevent damage during transit and send them back to us using a trackable shipping service of your choice.
Receive Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing